Manage call forwarding
Choose whether to send unanswered calls to VoiceAU or turn forwarding off.
Use the dial-code method
It works on iPhone and most Android phones without searching through settings.
- Open the app you normally use to make phone calls. It may be named Phone, Calls or Dialer, and usually has a telephone-handset icon. Then tap Keypad or Dial pad.
- Press and hold in the number field, then tap Paste.
- Tap the call button and wait for your carrier’s confirmation.
Use phone settings instead
Choose your phone
Only this backup path changes by device.
Choose your phone above to see its settings.
iPhone’s normal Call Forwarding setting redirects every call. Use the dial code above to forward only unanswered calls.
- Open Phone → ⋮ → Settings.
- Choose Supplementary services → Call forwarding.
- Choose Voice calls → When unanswered.
- Enter your VoiceAU number and tap Enable.
- Open Phone → menu → Settings.
- Open Calls or Calling accounts and choose your SIM if asked.
- Choose Call forwarding → When unanswered.
- Enter your VoiceAU number and save.
- Open Phone → Settings.
- Look for Calls, Calling accounts or Supplementary services.
- Choose Call forwarding → When unanswered.
- Enter your VoiceAU number and save.
Test your setup
Call your mobile from another phone and let it ring out.
Expected result: VoiceAU answers and sends your missed-call summary by SMS.
VoiceAU didn’t answer? Open troubleshooting →Notifications: SMS by default
Once forwarding works, you can leave notifications as they are or manage them later.
Manage notification settings (optional) →Turn off unanswered-call forwarding
This stops missed calls going to VoiceAU without deleting your account or settings.
- Open the app you normally use to make phone calls. It may be named Phone, Calls or Dialer, and usually has a telephone-handset icon. Then tap Keypad or Dial pad.
- Paste the copied off code.
- Tap call and wait for your carrier’s confirmation.
Turn it off through phone settings
Choose your phone
Only this backup path changes by device.
Choose your phone above to see its settings.
Use ##61#. iPhone does not normally expose conditional unanswered-call forwarding in Settings.
Open Phone → ⋮ → Settings → Supplementary services → Call forwarding → Voice calls → When unanswered, then tap Disable.
Open the same When unanswered call-forwarding setting you used during setup, then choose Disable or remove the number.
Open the same When unanswered call-forwarding setting you used during setup, then choose Disable or remove the number.
Turn that off separately with ##67#. We don’t provide a “disable everything” code because it could also affect carrier voicemail or other forwarding.
Check it is off
Call your mobile from another phone and let it ring out. VoiceAU should no longer answer.